Refund policy

Digital items

Digital items aren't eligible for returns, exchange or return. 

Cancellation Policy

Unfortunately, it is not possible to make adjustments to orders, which includes adding and combining orders once they have been placed. If you would like to cancel your order, please email pinktomatocrochet@gmail.com immediately. We will cancel your order if we can, but we cannot guarantee that it will  be possible if it's already been prepared for shipment. 

Return Policy

If you experience any problems with the items you received, please email usphotos and a description to pinktomatocrochet@gmail.com

If you decide you want to return any goods which are faulty, please be sure to return them to us within 14 days. (Please see how to return items to us). We will arrange a full refund once the items are returned and are unused, unopened and in salable conditions. The cost of returning the item is the customers responsibility.

If you recieve any item tha prove to be faulty, please stop using the product and contact us as soon as you can, We will do our best to resolve this. Please send us photos of the faulty items, so we can also send them to the manufacturer. Any faulty items need to be reported within three months of the order being recieved. 

Before you return the item to us, please contact us at pinktomatocrochet@gmail.com. Shipping back is the responsibility of the customer. 

How to return items to us?

Please package your items up appropriately and include your original invoice. Add a note with your email and phone number address and whether you'd like a refund or exchange for the item(s) you are returning. If you are wanting to do an exchange, please let us know which item you would like to have in place of the item(s) sending back.

If you are not able to include your original invoice, please include your email you used to make the purchase and your post code so we can find your order in our system.

Please send us an email at pinktomatocrochet@gmail.com and we will provide you with an address to ship your item(s) back to us. 

If you are asking for a refund, we will process that as soon as possible, providing the items are unused, unopened and in sellable condition upon return.

If you have asked for an exchanged, we will process that as soon as possible, providing the items are unused, unopened and in sellable condiotion. If additional payment needs to be taken (replacement items are priced higher than the original item(s) returned, we will contact you by email to arrange this. 

Non-UK Customers:

Our return policy is mostly the same for international costomers. However, if you are outside the UK, we will have to charge new postage for the items being shipped to you. This payment will be taken by sending you a PayPal invoice to the email you provided.